Windy City Smokeout

July 13-15, 2018

FAQ

EVENT LOCATION

560 W Grand Ave., Chicago, IL 60654

GATES OPEN

Friday – Gates open at 2pm
Saturday – Gates open at 12pm
Sunday – Gates open at 12pm

BOX OFFICE HOURS:

Friday, July 14th  1:30-9pm
Saturday, July 15th 9:30am-9pm
Sunday, July 16th 9:30am-9pm

TICKETING ISSUES

For any ticketing issues please call 888.512.SHOW (7469) or visit http://support.frontgatetickets.com/

For group sales, please email: crevel@windycitysmokeout.com

RE-ENTRY/INS & OUTS & WRISTBAND POLICY

Re-entry is allowed.  All wristbands are non-transferable.

WRISTBANDS

All wristbands will be shipped to the address provided in the weeks leading up to Windy City Smokeout.  Tracking will be sent to you once your package has shipped.  Please stay tuned to Windy City Smokeout social media regarding the status of your wristbands.  If you do not receive your wristbands by the time you are headed to the event, please visit http://support.frontgatetickets.com/

TICKET DIFFERENCES

GENERAL ADMISSION TICKET:

Over 30 performances on two stages.

Air conditioned restrooms.

Bars and concessions throughout the festival grounds with cashless availability.

Children 10 & under allowed in free.

VIP EXPERIENCE:

New! Access to elevated stage VIP areas with great views.

New! Commemorative cashless wristband.

New! Dedicated “express” festival entrance line.

New! Tented viewing area with flatscreen TVs.

New! On site concierge.

New! Complimentary charging stations.

In and out privileges.

Shade and relaxed seating.

Full bar available for purchase.

Air conditioned restrooms.

Access to all general admission areas.

ALLOWED & PROHIBITED ITEMS

Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

THE FOLLOWING ITEMS ARE NOT ALLOWED AT THE WINDY CITY SMOKEOUT:

Chairs

Weapons of Any Kind, including Fireworks or Explosives of Any Kind

Illegal or Illicit Substances of Any Kind

Large Backpacks (Framed, Hiking Backpacks, etc.)

Glass Containers and Metal Aerosol Cans, including Sunscreen in Aerosol Cans

Outside Food or Drinks (including Alcohol)

Skateboards, Scooters or Personal Motorized Vehicles

Bicycles Inside Festival Grounds

Carts, Tents & Chairs of Any Kind

Hard-Sided Coolers

Pets (except Service Dogs)

No Unauthorized/Unlicensed Vendors Allowed. No Unauthorized Solicitations, Handbills, Sampling, Give-Aways, etc.

CHILDREN

The festival is family-friendly. All ages welcome.

Children 10 and under will be admitted at no charge (excluding VIP area).

Any guest accompanying a child in the VIP section must purchase a ticket for that child.

Strollers are welcome.

PARKING

Find available parking spots nearby via ParkWhiz.

Starting 1pm on Friday
Starting 9am on Saturday
Starting 9am on Sunday

IMPORTANT INFORMATION

The Windy City Smokeout is a completely cashless event. You will be able to load credit card information on wristbands or use credit cards. You can load cash onto your wristband

REGISTERING YOUR WRISTBAND:

For any ticketing issues please call 888.512.SHOW (7469) or visit http://support.frontgatetickets.com/

ADDING SMOKEOUT CASHLESS

If you forgot to set up cashless options, click here.

BE THE FIRST TO KNOW

Sign up for the official Windy City Smokeout newsletter to receive exclusive offers, special announcements about our BBQ, bands & beer, plus more!

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